First, If you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a “thank you!” Nothing makes us happier than a legion of happy customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know…
WE ARE ALWAYS HERE TO HELP YOU.
We are pleased to accommodate returns and exchanges within 15 days on all sets that weft have not been unfolded, worn, or tampered with.When you receive the order. If the hair quality&hair color&hair length is not right, please message us on our website to help you,and we will be more than happy to assist you further.
Note: Customized Wig Can Not Be Returned.
HERE ARE SOME FAQ IN REGARDS TO OUR RETURN POLICY:
1.How do I make a return?
2.What is the return period?
3.Do I have to pay for the shipping of my return?
4.May I return my Blk Butterfly Hair company without contacting you?
5.When will I receive my refund?
6.How may I contact you?
DETAILS AS BELOW:
1. HOW DO I MAKE A RETURN?
Pls contact us first on our website and let us know your order number. then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
Note: Please ship the package back through USPS, which is more affordable shipping fee and will not have custom problem, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a RETURN period on unopened hair within (15) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, because Blk Butterfly Hair company Hair will not be responsible for lost returns.
Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY Blk Butterfly Hair company WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us on our website or our email. The Blk Butterfly Hair company Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US on our website. WE’RE HERE TO HELP!